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Future of Support Services

Yesterday, 01:19 AM

Posted by Stryker in Community Updates



Greeting's Galactic Citizens,


The ProjectSWG team strives to re-create the galaxy that we all loved as best as we can. However, problems will come up at some point for our users whether it's a dreaded crashing bug, or the launcher just not working. The current process for getting assistance with resolving those issues is to either create a ticket on the site (yeah, you could do that!) or ask in the Support Forums.


Keeping the Support Forums updated has always been a tedious, but necessary task. We have to flush out resolved issues from ones that are unresolved (We did this by locking threads), keep an up to date compilation thread that has all the common problems (Which has been out of date for a very long time as of this post), as well as to try and respond to all the threads within the forums. This was manageable for a while, but as the project has started to progress further, it has started to hurt our players as they would unintentionally be provided with inadequate support. Threads would get buried under newer threads and never receive a staff response and be forgotten about.


With the recently patched Test Center to Core 3 and the launch of the updated forums, we feel that now is the best time to attempt to resolve these issues and take a look as to the best way to provide support to the community. Thus, we will be removing the Support Forums and replacing them with our new Support Services.


Our new services are now bundled at support.projectswg.com:8080 you can use that link to get to our support services or alternatively click on the Support button here at the top of the forum website.

Over there you have to create a new account so you can use our variety of new services we offer you. Please use the same username as your forum account.


The following services are available (some not open to public)


JIRA: Project management tool. Issue tracker

JIRA - Sickbay: Our support services base for you (This is where support tickets go). Support ranges from Account support to Ingame support, Bug reports and Technical support.

Confluence: Knowledge base + Questions for collective knowledge. Here you can post your questions and the community or our team can answer them.

Stash: Git repository management. Core 3 is stored in here (like Github)

BambooContinuous integration, deployment and release management for Core 3. Auto updates. Auto restarts.


Current Core 3 development status page

Current Core 3 related bugs page


The Support Forums section here will be closed and the main location to obtain support will now be located at our Support services base. 




Thank you for your understanding,

- The ProjectSWG Team

  166 Views · 5 Replies ( Last reply by BlueCasket )


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